Shipping policy
At Fama Mata, we prioritize speed, precision, and clarity in our delivery infrastructure. This document outlines the explicit timelines, costs, regions, and rules governing the distribution of all orders placed through our platform.
Elite Rapid Processing
Once your order is authorized and received in our system, our logistics team acts immediately. Your package moves into fulfillment and is verified for transport within 2 to 4 hours from receipt of payment. Processing occurs during standard operation schedules and varies slightly depending on overall daily volume.
Fulfillment Matrix & Tiered Rates
We separate local operations from long-haul freight across the United States. Review your destination tier below:
| Destination Zone | Delivery Window | Shipping Fee |
|---|---|---|
| Queens, New York (Local Address) | 1 – 3 Business Days | FREE DELIVERY |
| United States (Standard Domestic) | 7 – 15 Business Days | $9.99 Flat Rate |
| Expedited Options (If Available) | Calculated at Checkout | See checkout prompt |
*Note: Faster expedited shipping options are not guaranteed standard; they will appear and be selectable at checkout strictly if real-time carrier integrations offer them for your route on that calendar day.
Geographic Boundaries
🇺🇸 DOMESTIC DELIVERY ONLY: Fama Mata operates strictly within the borders of the United States of America. We do not offer international shipping, nor do we route packages to global freight forwarders or international intermediate zones.
Tracking & Risk Parameters
■ Tracking Numbers: An automated confirmation transmission containing tracking details will deploy to your provided email address immediately upon product handover to the logistics carrier.
■ Address Accuracy: Customers are 100% responsible for providing a clear, correct, and legally accurate delivery address at checkout. Fama Mata cannot edit details post-processing, and is not responsible for packages misrouted due to customer typos.
■ Carrier Liability: Once an item transitions out of our hub and is scanned by a third-party transit carrier (such as USPS, UPS, or DHL), risk of loss passes entirely to the buyer. Fama Mata does not assume liability for transit system delays, weather anomalies, or terminal carrier disruptions.
Logistics Discrepancies
For specific questions related to tracking a current package or managing a delivery option in transit, contact our dispatch team at nycfamamata@gmail.com.